瑞士最大的酒店管理和烹饪教育提供商瑞士酒店管理教育集团现与文华东方酒店集团进行合作，共同开展一项“关于持续的疫情对酒店业的影响”的研究计划。该项目参与者还包含领先的瑞士行业合作伙伴，届时将通过采访、访问与调查，发掘危机管理、运营和恢复战略中的最佳实践。研究结果将被整合进瑞士酒店管理教育集团下属成员学院的学术课程之中。
Swiss Education Group, the largest provider of hospitality and culinary education in Switzerland, is collaborating with Mandarin Oriental Hotel Group on a research initiative to study the effects of the ongoing pandemic on the hospitality industry. This project, which also includes leading Swiss industry partners, will identify best practices in crisis management, operations and recovery strategies through interviews, visits and surveys. The findings will be incorporated into the Group’s member schools’ academic curricula.
Covid-19已经给全球经济带来了前所未有的动荡，全球酒店业是受疫情影响最为严重的经济部门之一。在更多的国家持续放宽由疫情引起的封闭和旅行限制之际，这项与文华东方酒店集团一起开展的研究，将会专注于探讨豪华酒店如何应对此次危机，而文华东方酒店集团是全球最为奢华的酒店、度假村和住宅的所有者与运营商之一。
Covid-19 has brought unprecedented upheaval on the global economy, and the global hospitality industry is amongst the most affected. As more countries continue to ease lockdowns and travel restrictions caused by the pandemic, this research together with Mandarin Oriental Hotel Group, owner and operator of some of the world’s most luxurious hotels, resorts and residences, will focus on how luxury hospitality establishment are managing the crisis.
这项研究将会发掘出最佳实践，吸取危机期间和之后的宝贵教训，而这些最佳实践和教训将被纳入瑞士酒店管理教育集团关于运营与领导力课程的教学内容。当前环境下的客户体验、健康与安全、运营事业技术改造和变革的众多问题依然实际存在，并且需要加以应对。通过此次研究，瑞士酒店管理教育集团计划提升课程品质，改进课程内容，为未来的行业领导者增强所学课程与业界实际情况的关联性。
The study will identify best practices and capture valuable learnings during and after the crisis, which will be included in the Group’s operational and leadership teaching content. Many questions regarding guest experience, health and safety, technological transformation and changes to operations in the current environment remain real and need to be addressed, and through this research the Group aims to enhance the quality and content of the curricula, making it more relevant for future leaders of the industry.
文华东方酒店集团首席人力资源官保罗-克拉克表示：“长期以来，我们一直与瑞士酒店管理教育集团进行合作，很高兴能够与他们分享与当下时事热点如此紧密相关的经验教训，能共同努力支持如此富有意义的教育。”
“We have a long standing partnership with Swiss Education Group and are delighted to share relevant learnings and support such a meaningful educational endeavour,” said Paul Clark, Chief Human Resources Officer of Mandarin Oriental Hotel Group.
瑞士酒店管理教育集团副首席执行官沈勇补充说：“此次研究的结果将会对外公布，并将被整合进瑞士酒店管理教育集团下属院校从2020年9月开始的课程。此次疫情为我们对于作为未来酒店行业专业人士和领导者的学生的教育，带来了丰富的经验教训。我们非常高兴能够借此机会与文华东方酒店集团，以及蒙特勒费尔蒙皇宫酒店和克里西耶市政厅餐厅等其它一流瑞士品牌进行合作。”
Yong Shen, Deputy Chief Executive Officer of the Swiss Education Group added, “The results of the study will be communicated and integrated into our schools’ curriculum from September 2020 onwards. This pandemic offers rich learnings for the education of our students as future hospitality business professionals and leaders. We are very pleased to be able to collaborate with Mandarin Oriental Hotel Group and other top Swiss brands including Fairmont Le Montreux Palace and Restaurant de l’Hôtel de Ville Crissier.”
