“Residence G is a lifestyle hotel and serviced apartment.”
Interview with Ms. Blandine Cressard, General Manager of Residence G Shenzhen
“G公寓是一所有生活态度的酒店服务式公寓”
专访深圳G公寓总经理Blandine Cressard女士
DB: Did you choose Shenzhen or were you appointed here? 当时为什么会选择深圳？还是因为工作的关系被调派来这里？
I had been working with GCP Hospitality (Hotels/Residence G Group) for three years when they informed me that the owner of a big project in Shenzhen wanted me to join and open a Residence G hotel. They knew about my performance at Residence G Hong Kong, which I managed on behalf of GCP Hospitality. For this reason, they hoped to use my expertise on a brand new project. I joined Residence G Shenzhen at the construction stage and was involved in the interior design as well.
首先是基汇酒店管理集团 (G公寓的母公司)告诉我深圳在筹备开发G公寓的项目，想让我去参与跟进。当时我已经在基汇工作了三年，主要负责香港G公寓的运营管理，所以他们很清楚我在这方面的工作能力，希望我可以利用我的专业知识去参与建设这个全新的项目。我在深圳G公寓筹建期间就参与到这里的工作中，同时也参与酒店的室内设计部分。
DB: What attracted you to work in the hospitality industry? 吸引你从事酒店服务行业的原因是什么？
I have a Master’s Degree in Trilingual Translation and an additional Master’s Degree in International Business Trade. I wanted to use my skills in my “dream job”, which is one that would allow me to discover the world, live and work with people, hear their stories and understand their culture. Consequently, the hospitality industry came to mind. Hence my decision to apply for ACCOR, an international hotel chain with properties all over the world. The two co-founders hold a philosophy that practices training and nurturing people to become future managers. I embarked on my international journey in 1991 in West Africa, Ghana, and I have been traveling among the four continents ever since. China is the 10th country that I have lived in.
我先获得了三语翻译的硕士学位，然后又用一年的时间拿到国际商务贸易的硕士学位。我希望能将我学到的技能运用在一份“理想职业”中。而我的理想职业就是能让我不断地探索世界，与不同的人一起工作生活，倾听他们的故事，理解他们的文化。于是乎，我想到了酒店服务业。我了解雅高集团是一个全球酒店连锁品牌，在世界各地都有物业，而且两位创始人的理念就是把员工培养成未来的酒店经理。从1991年，我从西非的加纳开始了我的环球职业之旅。从那以后，我就一直在不同的国家工作，游历了全球四大洲，中国是我待的第十个国家。
DB: What is your working relationship with the hotel owner like? 您们和酒店业主之间是一种什么样的工作关系？
My relationship with Residence G Shenzhen’s owners is based on mutual trust and respect. I highly value working with them and I can discuss any topic. They are very interested in the team and in the business in a very genuine way. They certainly have expectations in terms of financial results and I am working with the team to achieve them. At any time, I can sit with them and disclose any issues there may be, and we will immediately come up with a solution. They understand the importance of investing in the maintenance of high quality products and services to satisfy customers.
我们与深圳G公寓业主之间的关系是建立在双方互相信任和尊重的基础上。我非常高兴能与他们一起工作。我可以跟他们一起讨论任何问题，他们也确实非常真诚地想了解我们的团队和经营情况。当然，他们会对我们的经济效益有所期待，我也会和我的团队竭尽所能去实现他们的期望。不管什么时候，我都可以跟他们坐下来好好谈谈我们遇到的问题，然后马上一起去找解决方案。他们非常明白要满足客户的需求，就需要有投入以获得高质量的产品和服务 。
DB: What is the purpose of Residence G? 深圳G公寓的定位是什么？
Residence G is a 5-star hotel and serviced apartment.
G公寓是一家五星级的酒店服务式公寓。
DB: What differentiates Residence G from other hotels in Shenzhen? 您觉得G公寓和深圳其他酒店有什么不同？
Residence G is different from other properties in its approach to hospitality. Residence G is a lifestyle hotel and serviced apartment. We give a personalised service to our guests, whether they are coming for a few days or living here for a year or more. I always strive to meet all residents personally when they come to visit and try to understand their needs. Subsequently, the apartment they choose will have a personalised touch, so they can feel at home away from home.When someone joins the team at Residence G, it is important that they understand that customer care is one of the most important core values. We are all in it together at G community, from the management and the team to the guests and residents. We have regular gatherings to help the residents get to know each other and enjoy community time in their very hectic expat life. The events include a Christmas Party, International Day @ G, Brunch, BBQ and many more.
在服务方式上，G公寓与跟其它酒店有点不一样。G公寓是一所有生活态度的酒店服务式公寓。不论是只住两三天的短租客人，还是一年以上的长期租户，我们都会提供个性化的服务。我会亲自了解客人的需要，看看他们选择的公寓是满足他们内心对于“家”的定义。服务顾客是我们最核心的价值观，我们的管理团队、服务团队和我们客人都是G社区的一份子。作为加入G公寓团队的员工，认识到这两点非常重要。我们为住户组织了各种社交活动，希望能让大家在外辛苦打拼之后，回到家可以享受社区生活，与邻居打成一片。我们的活动有圣诞派对、G公寓国际日、早午餐特供、烧烤活动等等。
DB: Can you share with our readers some upcoming promotions/activities that are going to be held at Residence G? 您可以跟我们的读者分享一下G公寓最近有什么促销活动？
We have Liberty Brunch @G during weekends and public holidays. Starting 15th November， we organize Outdoor Movie @G every Thursday at Terrace. At Club House, our fine-dining restaurant, we currently have an offer with Oyster, perfect to accompny our Happy Hour promotion. It is also worth mentioning the high-quality events we are organizing for the second year running. One of them is a Chef’s Dinner with six hands culinary experience on 29th November.
我们每逢周末及公共节假日会提供早午餐特供。11月15日开始，每周四举行室外电影放映。
生蚝季：提供生蚝宴或者单点小份。还有的是第二届大厨晚餐，作为G公寓高质量的活动，六位大厨将共同出席，在11月29日为大家准备美味的餐点。
DB: You have recently joined the Hotelier Award 2018. Can you tell us some more about it？ 您最近参加了Hotelier奖项的角逐。您可以告诉我们相关的一些信息吗？
Hotelier Award is an International award in recognition of talents in hospitality across all departments. In 2018, I was very honored to be chosen among 50 general managers in the eight finalists for the Best General Manager Greater China. I was in fact the only female. After the second round and a face to face interview with the six judges, I was selected as one of the top three General Managers of the year.
The journey would not have been successful without the G Team. I thank them very much for their hard work, dedication and trust in my ability to guide them to be successful hotel professionals. They deserve all the credit for the work they do every day and the passion they put into satisfying our guests. I could not have achieved the results and built Residence G’s reputation without the team and the owners’ support.
Hotelier奖项是一项评选酒店服务行业各部门人才的国际大奖。2018年我非常荣幸从大中华区五十位酒店经理中脱颖而出，成为进入总决赛的八名选手之一，也是唯一一个女性。在经历了第二轮比拼，和六位评委面试之后，我最终被评为本年度最佳酒店经理前三名。
如果没有G团队，夺奖之旅一定不会如此成功。我非常感谢他们辛勤的工作和付出，也非常感谢他们始终相信我有能力引导他们成为成功的酒店专业人员。我把这份荣誉归功于团队，他们日复一日的认真负责以及竭力满足客户需求的热忱，都当得起这份荣耀。没有团队和酒店业主的支持，我不可能取得今天的成就，深圳G公寓也不可能得到今天的声誉。
