- Interviewee’s Name: Didy XIE
- Interviewee’s Title: General Manager, HSBC Electronic Data Processing Guangdong Limited
Would you like to share your strategies about developing your business in China and how do you feel about the Chinese market?
Our Global Service Centre (also known as HSBC Electronic Data Processing Guangdong Limited) is an essential part of HSBC in China. The centre provides multilingual, high quality operational support services to the Group’s global businesses and functions. With its 25-year history in the Greater Bay Area, the Global Service Centre has integrated a customer-first strategy into every aspect of its daily operations. The Greater Bay Area is the focus of HSBC’s expansion in China as the group’s focus moves to Asia, enhancing the strategic position of the Global Service Centre, a key enabler to delivering the Group’s strategy.
HSBC, an international bank linking China with the world, has been a staunch supporter and active participant of China’s economic development, taking concrete action to enter the market, while supporting China and in opening up new opportunities and cultivating new prospects. As an important function supporting the group, we must also actively cooperate with the business as it develops and grows, while working closely with the technology team and other functions. Our purpose is to create innovative tools and solutions continuously, to meet the needs of our customers – including through faster digital payment, new trading methods and improvements to daily banking services.
In which area your company would like to enhance in the future?
Our main focus is to support the Group’s strategy, foster the localisation of leadership team and expand the global footprint of business service areas, specifically:
We will focus on our strengths, continue to work closely with all business lines, to achieve the Group’s Asia growth strategy. We will drive commercial decisions by improving customer insight, while leveraging our scale and expertise to drive more collaboration.
We will digitise at scale, by deepening the partnership with HSBC Technology to provide more comprehensive self-service and straight-through process solutions – and by automating operational processes, improving efficiency, controls and minimising risk.
We will energise for growth, role model a growth and learning mind-set, and define the skillsets of the future to prepare for future challenges – and eventually become an employer of choice, providing our colleagues a career, rather than a job.
We will transition to net-zero, become a paperless office and reduce the use of plastic cards. We will decrease emissions by reducing courier transit trips, and protect the community environment where we operate.
An increasing number of companies and organizations have paid attention to green energy and sustainability, what would be your company’s strengths to compete with them?
We have launched the GSC Climate Action Network to help build awareness and momentum for our climate strategy. The GSC are committed to not only playing our part, but also in helping to lead the banks transition to Net Zero by switching to more sustainable ways of doing business.
我们的目标是通过调整我们的运营和供应链，在2030年或通过减少、替换和消除战略更早实现净零。 其中一个例子，培训绿色计划(Train Green Programme)是营运中心旨在创建可持续家园的旗舰计划，单单去年就培训了400多名儿童，让他们成为可持续发展的拥护者，培训内容包括废物管理、回收和生物多样性。今年8月份启动的培训绿色计划第二期将重点培训6-17岁年龄段的儿童，以继续巩固去年创造的势头。
We aim to become net zero by aligning our operations and supply chain to achieve net zero by 2030, or sooner, via our reduce, replace, and remove strategy. The train green programme (TGP), is a flagship example, and a GSC initiative which aims to create sustainable homes. Last year, the programme trained over 400 children to be sustainability champions, educating them about waste management, recycling and bio diversity. The TGP season two, which launched this month, is focusing on training children between the ages of 6 to 17 to continue building on the momentum created last year.
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